TORONTO, ONTARIO--(Marketwire - Aug. 20, 2009) - Enbridge Gas Distribution (TSX:ENB)(NYSE:ENB) advises customers who experience flooding that results in their natural gas appliances, meters or regulators being submerged to call 1-866-763-5427. Enbridge will send out a technician to inspect and, if necessary for safety reasons, turn off the natural gas supply to the premises.
Flooding can render the safety devices on natural gas equipment and appliances ineffective, making it important for customers to have the affected equipment checked by a licensed gas technician.
If electrically-operated gas appliances, including those with power vents, or any other electric equipment become submerged or partially submerged in water, do not enter the flooded area due to a potential electrical shock hazard.
If natural gas equipment has been submerged and is shut off for safety reasons, customers will need to contact a Heating, Ventilation and Air Conditioning Contractor to have the affected appliance(s) serviced or repaired. Enbridge Gas Distribution does not provide this service.
Customers who have a regular service provider, a heating maintenance plan or a rental contract should contact their supplier directly. Customers can also locate a Heating, Ventilation and Air Conditioning Contractor in the phone book under Heating Contractors or Appliances - Sales & Services or by calling the industry association for heating, refrigeration and air conditioning contractors at 1-877-411-HRAC (4722).
Customers who smell natural gas or are aware of damage to natural gas equipment due to floating debris should also call 1-866-763-5427. Emergency calls will receive top priority.
For more information please contact:
Enbridge Gas Distribution
Debbie Boukydis
Director, Public, Government and Aboriginal Affairs
(416) 495-5682
debbie.boukydis@enbridge.com
or
Enbridge Gas Distribution
Lisa McCarney-Warus
Manager, Media and External Relations
(416) 495-5662
lisa.mccarney@enbridge.com