TORONTO, ONTARIO--(CCNMatthews - Aug. 21, 2005) -
Company going door-to-door in part of northwest Toronto
Enbridge Gas Distribution continues to urge all customers who experienced flooding that resulted in their natural gas appliances, meters or regulators being submerged to call 1-866-763-5427 if they have not done so already.
Enbridge will send out a technician to inspect and, if necessary for safety reasons, turn off the natural gas supply to the premises.
Flooding can render the safety devices on natural gas equipment and appliances ineffective, making it important for customers to have Enbridge check the affected equipment.
Enbridge representatives are going door-to-door in a part of northwest Toronto that was particularly affected by flooding to check natural gas equipment and appliances that may have been damaged.
The area is bounded by Sheppard Avenue to the south, Steeles Avenue to the north, Bathurst Street to the west and Yonge Street to the east. Detailed instructions will be provided to customers in the area. All Enbridge representatives carry identification.
Regardless of a customer's location, if electrically-operated gas appliances, including those with power vents, or any other electric equipment have been submerged or partially submerged in water, do not enter the flooded area due to a potential electrical shock hazard.
If natural gas equipment has been submerged and is shut off for safety reasons, customers will need to contact a Heating, Venting and Air Conditioning Contractor to have the affected appliance(s) serviced and necessary repairs completed. Enbridge Gas Distribution does not provide this service.
Customers who have a regular service provider, a heating maintenance plan or a rental contract should contact their supplier directly. Customers can also locate a Heating, Venting and Air Conditioning Contractor in the phone book under Heating Contractors or Appliances - Sales & Services, by calling the industry association for heating, refrigeration and air conditioning contractors at 1-877-411-HRAC (4722) or on Technical Standards and Safety Association (TSSA) website at www.tssa.org.
Customers who smell natural gas or are aware of damage to natural gas equipment due to floating debris should also call 1-866-763-5427. Emergency calls will receive top priority.
For more information please contact:
Enbridge Gas Distribution
Debbie Boukydis
Manager, Public and Government Affairs
(416) 495-5682
Email: debbie.boukydis@enbridge.com